Business Succession Planning: Developing and Maintaining a Succession Plan

Change is a hallmark of today’s business world, especially in terms of the workforce. Succession planning can help you make the most of that change by ensuring that when someone leaves, there is someone ready to take their place.

Strategic Planning

A good strategic plan describes what the owners want the business to do and how to get there. This course will help you identify all the pieces of a strategic plan and how to put them together to create something meaningful.

E-commerce Management

E-commerce has been a part of the worlds financial landscape since the mid-1990s. Its big and its getting bigger every day. E-commerce hasnt replaced brick and mortar stores like some had predicted it would but it is a major part of todays business world. Learn the skills here to manage your e-commerce business to success.

Developing a High Durability Organization

High Reliability Organizations (HROs) are aware of their situations, they take stock of things and take the best approach to deal with trouble before it happens and afterwards as well. This course explores the principles of high reliability, looks at real examples of HROs, and probes the Deepwater Horizon oil rig disaster to help showcase the principles.

Hiring for Success: Behavioral Interviewing Techniques

The interviewing process sounds easy enough: you arrange for a conversation with potential candidates and then select the best person for a particular position. However, we all know that it isnt really that simple. This course will give you the skills and tools to hire successful candidates.

Planning for Workplace Safety

Being safe at work has many benefits for yourself as an employee and for the organization that you are a part of. This course takes a look at all the tools you need to introduce, and craft, an effective safety plan for your workplace. Along the way you will learn about the particular types of responses and plans to handle incidents/accidents.

Effective Planning and Scheduling

Creating an accurate schedule is more of an art than a science. However, there are some tools and techniques that you can use to be as precise as possible. This course will introduce you to the most commonly used tools and show you how to apply them to everyday scenarios. We recommend that you complete Intermediate Project Management before beginning this course.

Conflict Resolution: Dealing With Difficult People

Sometimes it seems like the world is full of difficult people. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and interact with someone. This course will give you practical tools to deal with difficult people.

Managing Difficult Conversations

Whether its asking about a sensitive subject, telling someone they have broccoli in their teeth, or confronting a co-worker about their rude behavior, we all face difficult conversations from time to time. This course will give you a framework that you can use to help you work through tough situations.

Developing Your Training Program

Successful training programs are meaningful, practical, and beneficial to both trainees and the organizations they work for. This course will give you a step-by-step guide for developing a great training program.

Communication Strategies

Each day, we communicate with others through our spoken words, body language, and written communication. This course can show you how to make sure youre sending the right message.

Building Better Teams

Teams are an important building block of successful organizations. Is your team motivated? Do you work well together to solve problems and get things done? Do you have a process for managing issues? This course can help you say Yes! to all of those questions and build a better team.

Lean Process Improvement

From Benjamin Franklins early ideas, to Henry Fords work in the 1920s and the Toyoda precepts in the 1930s, to Jeffery Likers publication of The Toyota Way in 2004, Lean processes have evolved from a simple concept to a set of widely used best practices. This course will introduce you to the most common Lean tools.

Creative Thinking and Innovation

While some people seem to be simply bursting with creativity, others find it a struggle to think outside the square. This course will teach you how to boost your creative juices.

Performance Management: Managing Employee Performance

Inspiring someone to be their best is no easy task. How do you manage for optimum performance? How do you create a motivating environment that encourages people to go beyond their best? This course will give you some of those skills.

Problem Solving and Decision Making

Despite all the natural decision making and problem solving that we do, some people are very uncomfortable with having to make decisions. This course will show you how to find creative solutions with a process to identify options, research them, and then put things together in a way that works.

Project Management Fundamentals

The basics of project management can help you get things done at home and at work. This course will familiarize you with the most common terms and practices of project management.

Budgets and Managing Money

We all play a role in our organizations financial health, whether we realize it or not. This course will give you the skills that you need to speak knowledgeably about budgets and managing money, and to contribute to the bottom line. We recommend that you complete Accounting Skills for New Supervisors before beginning this course.

Building Relationships for Success in Sales

More than ever, people are looking to connect with others and build relationships. In order to be successful as a salesperson, you must know how to create an experience that will help you connect with your customers. This course will help you build relationships for success in sales.

Change Management: Change and How To Deal With It

Some people enjoy the opportunities and excitement that change brings. Others, however, have a harder time adapting. To complicate matters, our feelings often depend on the situation. This course will teach you how to manage change in a positive way.

Conducting Effective Performance Reviews

Performance reviews are an essential component of employee development. After all, how will employees be able to meet their goals if they don’t know what those goals are? This course will help you set up and execute a performance management process.

Conflict Resolution: Getting along in the workplace

Conflict is a necessary part of our personal growth and development. It only becomes an issue when the people involved cannot work through it. When this happens, negative energy can result, causing hurt feelings and damaged relationships. This course will teach you how to resolve conflict and gain positive results.

Giving Effective Feedback

Feedback is an essential element for our growth and development. This course will help participants learn why the way we deliver is feedback is important, how to deliver a message so that people accept it and make changes that may be needed, and how to accept feedback that we are offered.

Intrapreneurship

Intrapreneurship has been described as a great way to make beneficial changes to your organization. People can choose to continue with the status quo, or they can work to make a difference in the lives of themselves and others within the company. This course will help you become energized and ready to push your ideas forward.

Project Management: All You Need to Know

This elearning version of Project Management: All You Need to Know takes your project planning skills and gives them a boost to into the realm of Project Management. You will learn how to take a plan and manage it through the steps it needs to reach a successful conclusion.

Developing a Training Need Analysis

Consider training programs that you have taken in the past. Did the skills that you learned benefit your organization? Did they help you do a better job? Did you even take anything beneficial away from the training at all? A training needs analysis can help your participants answer yes to all of these questions, and make sure that their time (and their organizations money) is well spent.

Goal Setting

We all have things we want in life. This course will show you how to take the things that you dream about and wish for, and turn them into reality.

Creating Successful Staff Retreats

Creating Successful Staff Retreats brings you full circle from a consideration of retreats that youve attended, or heard of, right through setting the groundwork of a retreat on your own. Those initial steps are then followed by a deeper look at what you need to do to actually run the retreat, evaluate it and continue the message afterwards.

Developing a Lunch and Learn Program

A Lunch and Learn Program fills a special niche in the workplace, beyond the role of regular staff training. These programs are for personal development and must be voluntary to really meet the definition of a Lunch and Learn. This course will help you to discover what a Lunch and Learn Program truly is, the types of topics, how to create and run a program, and then how to evaluate one.

Continuous Improvement with Lean

This course is an ideal choice if you’re ready to take your Lean knowledge to the next step. In it, we will explore what continuous improvement is all about and how Lean methodology can help get you there.

Conversational Leadership

This course will help you develop your conversational leadership skills by focusing on meaningful conversations and communication. You will also learn about the World Caf model, which you can use to foster input and conversation for any problem at hand.

Diversity Training: Celebrating Diversity in the Workplace

More than ever, a workplace is a diverse collection of people proud of who they are. This course will give you ways to lead these diverse individuals and help them work as a team.

Environmental Sustainability: A Practical Approach to Greening Your Organization

Most of the business world has become very environmentally conscious, and your business is probably no different. But sometimes its good to have guidance to get where you’re going from an environmental standpoint and that is how this course can help. This course will provide skills you can use to reduce your organizations environmental impact and increase its operating efficiency.

Project Management Training: Understanding Project Management

The Project Management Institute defines project management as, The application of knowledge, skills, and techniques to execute projects effectively and efficiently. This course will give you the project management tools that you need to plan, manage, and execute small to medium sized projects.

Project Planning: All You Need to Know

This course gives you the skills to get in on the ground floor of project planning without the pursuit of a project management certification. You will learn the skills and tools you need take a project idea through the various steps that are required to develop an approach that utilizes the correct procedures on the way.

Developing a Safety Procedures Manual

Its all well and good to have a workplace safety plan but once its created how do you communicate that plan to the workforce? Simple. You take that safety plan and use it to develop a safety procedures manual. The manual allows staff to simply follow the procedures when required. This course guides you along the path to creating a comprehensive safety procedures manual. On this journey you will touch upon safety procedures basics, flowcharts, gathering information, procedure writing and fine-tuning, and procedures building.

Global Business Strategies

Consider the different aspects of how business is conducted around the world. Various currencies, cultural customs, trade laws, border rules, import/export regulations, and more all come into play in each country (and sometimes within the states or provinces within it).

Six-Sigma: Entering the Dojo

This course will give you the skills you need to implement a Six-Sigma business improvement plan to your business. You will learn what Six-Sigma is and different methods to apply in a practical sense by using a set of tools. You will then wrap things up with a consideration of managing relationships with your customers, both internal and external.

Encouraging Sustainability and Social Responsibility in Business

Todays leading businesses realize that there is more to their bottom line than financial success. Thriving businesses also ensure that the people and environment in the areas that they operate benefit from their presence. Corporate social responsibility programs and sustainability practices can help build true profitability that incorporates all of these elements.

Developing Your Executive Presence

Think of an executive you admire. Chances are you admire them because of the figure they cut across the corporate and financial world. But that figure does not come about by mere chance, it is the product of hard work, experience, and cleverly crafted insight into what makes a good executive presence. You can avail yourself of a hint of those skills with this informative, enlightening, and engaging eLearning educational extravaganza. Enjoy.

Time Management: Get Organized for Peak Performance

Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. This course will give you some ways to get organized and make the most of your time.

Risk-Management

Risk-management has long been an essential part of project management, but it has also become an increasingly important part of organizational best practices. This course will introduce you to the basic principles of risk-management.

Research Skills

It can be hard to know where to find good information that you can trust. This course will teach you how to research any topic using a number of different tools.

Onboarding: The Essential Rules for a Successful Onboarding Program

Did you know that most employees decide to leave a job within their first 18 months with an organization? You can greatly increase the likelihood that a new employee will stay with you by implementing a well-designed onboarding program that will guide the employee through their first months with the company.

Working Smarter: Using Technology to Your Advantage

Technology is supposed to make life easier and simpler, but most managers find themselves cleaning up the messes caused by too many gadgets. This course is about using technology to work smarter, not harder.

Generation Gap: Closing the Gap in the Workplace

There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course examines the history and reality of the generation gap.

Dynamite Sales Presentations

Research in business etiquette has shown that when you first meet someone, the first twelve steps you take are critical in forming a perfect first impression. A good sales presentation begins when you enter the room, and the best sales presentation methods take into account not only what you’re bringing to sell, but how you present with it.

Crisis Management

Viable organizations need to be ready for emergencies because they are a fact of doing business. This course will show you how to create a crisis management plan that will help your business prevent, respond to, and recover from all types of crises.

Creating a Workplace Wellness Program

With increasing costs of health care, a shrinking workforce, and aging workers, a savvy workplace understands the value in supporting workers to improve their conditioning and to live a fitter lifestyle. This course will give you a framework to build a program from scratch and ways to enhance existing programs.

Disability Awareness: Working with People with Disabilities

People with disabilities represent a significant and largely underutilized resource for businesses. This course will give you tools and tips for creating a diverse workplace and making the most of what employees have to offer.

Balanced Scorecard Basics

Intangible assets (like a companys reputation, the knowledge base created by their employees, and training initiatives) can make up a huge portion of a companys wealth. This course will teach you about the balanced scorecard, which can help you measure all aspects of your organizations success.

Process Improvement with Gap Analysis

Gap analysis is a useful tool to improve processes in an organization or business. It will help you reveal and bridge process gaps. Gap analysis can be used in various facets of a business and in many ways to get to the desired end result.

Getting Stuff Done: Personal Development Boot Camp

Like any other personal challenge, time management requires a customized system that works for you. This course will give you a number of organizational tools and techniques to consider. At the end of the course, you will have a personal productivity plan that you can apply right away.

Managing Across Cultures

The world is getting smaller and smaller with the increasing influence of the Internet, widespread travel, and multinational corporations. Along with this shrinking of the globe comes an influx of diverse cultures into the office setting. To make this transition a positive one its vital to have the skills to understand and welcome several cultures. This course takes a look at how best to smoothly blend employees from several cultures into a cohesive workforce.

Business Ethics for the Office

What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This course will help you define your ethical framework to make solving ethical dilemmas easier.

Employee Accountability

Organizations who promote accountability are more successful and more productive. This course gives workplace leaders techniques for promoting accountability in their organization, starting with themselves.

Building a Consulting Business

Many of us have the dream of owning a business, but few of us take that step. In the case of starting a consulting business it may be a short step from the work world to the self-employed world. In some cases your skills can be transferred easily from your current job to your own consulting business.

Leadership Skills for Supervisors: Communication, Coaching and Conflict

There are three fundamental skill areas that all leaders need to master: communication, coaching, and conflict. This introductory workshop will give you basic skills in all three areas.

Negotiating for Results

Whether youre negotiating a big deal with lots of money on the table or trying to get your child to agree to a reasonable bedtime, the principles are the same. This course will give you the skills that you need to become a successful negotiator.

Kickstarting Your Business with Crowdsourcing

Todays fast-paced marketplace demands that businesses think fast. Crowdsourcing can help all types of businesses keep on top of trends and stay competitive.

Safety in the Workplace

Workplace accidents and injuries cost corporations millions of dollars and thousands of hours lost every year. This course will show you how to create a safety culture in your organization and protect your employees.

Managing Pressure and Maintaining Balance

When things are extremely busy at work and you have your hands full with many tasks, having skills you can draw on are essential for peace of mind and growth. This course will give you ways to manage the pressure and maintain balance in your life.

Entrepreneurship 101

Wouldnt it be nice to be your own boss, work on your own schedule, and make money doing something that youre passionate about? Millions of people around the world are living that dream and running their own business. You can, too, with this introductory entrepreneurship course.

Skills for Administrative Assistant

Being an administrative assistant often means wearing many hats. This course will give you key skills that will help you fulfill all of those responsibilities in a timely, efficient manner.

Coaching and Mentoring

Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. Its about being a guide, offering wisdom and advice when it is needed. This course will cover both of these essential skills.

Code of Conduct: Setting the Tone for Your Workplace

In the work-world not everything is clear cut. When dealing with many people, they can all have many ideas about what is appropriate conduct and what isnt. This course will take the guesswork out of appropriate conduct by showing how a code of conduct is a required tool for any workplace.