Influence and Persuasion

When we talk about influence and persuasion, we often talk about marketing and sales. However, we influence in many ways and with great frequency. This course will teach you how to speak with influence and persuasion.

Mastering The Interview

The interview is one of the key elements of the job search process. As with any skill, we can get better at it with preparation and practice. This course will give you the chance to master job interview skills.

Business Leadership: Becoming Management Material

At its core, leadership means setting goals, lighting a path, and persuading others to follow. This course will show you how leaders can get their message out in a way that inspires, make the most of their limited time, and build roads to precious resources.

Beyond Workplace Politics: Using Social and Emotional Competencies

This elearning version of Beyond Workplace Politics: Using Social and Emotional Competencies will allow you to use Social and Emotional Competencies to lessen the impact of workplace politics in your career.

Public Speaking: Speaking Under Pressure

If you are a new speaker who feels nervous about the task at hand, or an experienced speaker who wants to learn more about being put on the spot, then this course is just for you. It focuses on speaking under pressure, which means being able to quickly organize your thoughts and being able to convey them meaningfully to your audience.

NLP Tools for Real Life

Neuro linguistic programming (NLP for short) is all about bringing your unconscious thoughts to the surface so that you can have real choice over how you interact with and respond to the world. Once you have completed Introduction to Neuro Linguistic Programming, take this course and learn how you can do more with NLP.

Managing Difficult Conversation

Whether its asking about a sensitive subject, telling someone they have broccoli in their teeth, or confronting a co-worker about their rude behavior, we all face difficult conversations from time to time. This course will give you a framework that you can use to help you work through tough situations.

Conference and Event Management

Whether youre planning a small anniversary party or a big conference, the basic event management principles are the same. This course will give you an effective and well-planned design that can be used over and over again for any type of event.

Business Etiquette: Gaining That Extra Edge

Etiquette questions can be agonizing. Understanding the basics of business etiquette can give you that extra edge and help you stand out from the crowd.

Bullying in the Workplace

Bullying is called the silent epidemic. Although half of workers have experienced or witnessed bullying, policies and laws dealing with it are far less prevalent. This course will give you the tools to deal with workplace bullying.

Anger Management: Understanding Anger

Anger is a universal experience. Managing anger productively is something that few individuals, organizations, and societies do well, even though its an important component of being successful. This course will give you some ways to manage your anger as well as angry people.

Workplace Violence: How to Manage Anger and Violence in the Workplace

Every organization must do whatever it can to prevent, identify, and mitigate workplace violence. This comprehensive course includes everything that you need to get started.

Knowledge Management

The knowledge held by an organizations employees is sometimes its most valuable asset. Therefore, it should be stored, protected, and managed like any other resource. This course will introduce you to knowledge management tips, techniques, and processes.

Self-Leadership

Self-leadership combines taking responsibility for our outcomes, setting direction for our lives, and having tools to manage priorities. This course will cover all of these aspects and teach you how to make meaningful, empowered choices while taking action to get where you want to go.

Problem Solving and Decision Making

Despite all the natural decision making and problem solving that we do, some people are very uncomfortable with having to make decisions. This course will show you how to find creative solutions with a process to identify options, research them, and then put things together in a way that works.

Selling Smarter

The sales industry keeps evolving, and that means you need to keep growing too! Todays successful salespeople focus on personal efficiency, delivering more to existing customers, and customer-focused selling. You can learn these skills with this course.

Building Relationships for Success in Sales

More than ever, people are looking to connect with others and build relationships. In order to be successful as a salesperson, you must know how to create an experience that will help you connect with your customers. This course will help you build relationships for success in sales.

Marketing for Small Business

Marketing is about getting your business known and building your position within the marketplace. This course will show you how small businesses can leverage traditional marketing tools to grow their presence, increase results, and meet business goals.

Change Management: Change and How To Deal With It

Some people enjoy the opportunities and excitement that change brings. Others, however, have a harder time adapting. To complicate matters, our feelings often depend on the situation. This course will teach you how to manage change in a positive way.

Conducting Effective Performance Reviews

Performance reviews are an essential component of employee development. After all, how will employees be able to meet their goals if they dont know what those goals are? This course will help you set up and execute a performance management process.

Network for Success

Business networking is an effective and efficient way for business people to connect, develop meaningful relationships, and grow their businesses. This course will give you the skills that you need to network with others.

Stress Management

People around the world are experiencing job burnout and stress in epidemic proportions. Many people feel that the demands of the workplace, combined with the demands of home, have become too much to handle. This course will give you some stress management techniques that you can apply right away.

Building Your Self Esteem and Assertiveness Skills

Ayn Rand once said, The man who does not value himself, cannot value anything or anyone. This course will give you some techniques that can dramatically change how you feel about yourself and how you approach the world.

Goal Setting

We all have things we want in life. This course will show you how to take the things that you dream about and wish for, and turn them into reality.

Active Listening

Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. This course focuses on active listening, which encompasses the best of communication.

Appreciative Inquiry

Have you heard the saying, If you do what you’ve always done, you’ll get what you’ve always gotten? Appreciative Inquiry offers us a new, exciting way to solve problems and improve the places where we live, work, and play.

The Minute Taker’s Workshop

One of the most important ingredients for a successful meeting is accurate minutes. This workshop will show you how to take minutes correctly and efficiently.

Introduction to Neuro Linguistic Programming

In order to achieve results, you must master the art of bringing your unconscious thoughts to the surface. This course will give you the skills to do just that through neuro linguistic programming.

Working Smarter: Using Technology to Your Advantage

Technology is supposed to make life easier and simpler, but most managers find themselves cleaning up the messes caused by too many gadgets. This course is about using technology to work smarter, not harder.

Creating a Dynamite Job portfolio

The job market continues to change, as does the way we look for work. This course examines the value of presenting yourself as a complete package by using a resume as an introduction to an employer and backing it up with a portfolio presented at the interview. We recommend that you complete Getting Your Job Search Started before beginning this course.

Conquering Your Fear of Speaking in Public

Do you get nervous when presenting at company meetings? Do you find it hard to make conversation at social events? Do you lock up in awkward social situations? If so, this course can help you conquer your nerves and speak confidently in public.

Public Speaking: Presentation Survival School

A great presenter has two notable qualities: appropriate skills and personal confidence. This course will help you master the skills that will make you a better speaker. From there, youll develop the confidence that you need to become a great presenter.

Employee Dispute Resolution: Mediation through Peer Review

Have you ever been in a workplace situation where a supervisor has made a decision that you didnt agree with? Did you wish that you could ask someone else what they thought of the decision and whether they would have done the same thing? The peer review process offers employees just that chance.

Call Center Training: Sales and Customer Service training for Call Center Agents

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. With the right training, call center agents can be an excellent asset in your organizations sales process.

Getting Stuff Done: Personal Development Boot Camp

Like any other personal challenge, time management requires a customized system that works for you. This course will give you a number of organizational tools and techniques to consider. At the end of the course, you will have a personal productivity plan that you can apply right away.

Managing Across Cultures

The world is getting smaller and smaller with the increasing influence of the Internet, widespread travel, and multinational corporations. Along with this shrinking of the globe comes an influx of diverse cultures into the office setting. To make this transition a positive one its vital to have the skills to understand and welcome several cultures. This course takes a look at how best to smoothly blend employees from several cultures into a cohesive workforce.

Getting Your Job Search Started

While looking for work can be an exciting time, it can also involve fear and discomfort about change and the unknown. Whether you are already in the midst of a job search or just thinking about it, this course will help you determine what your skill set is made up of, the kind of work that is important and realistic to include in your search, and how to get started.

Employee Accountability

Organizations who promote accountability are more successful and more productive. This course gives workplace leaders techniques for promoting accountability in their organization, starting with themselves.

Tough Topics: Talking to Employees about Personal Hygiene

As a manager, youre probably used to dealing with tough situations: employees who insist on being late, team members who miss deadlines, and staff members who cant get along. But conversations about an employees personal appearance are a whole different ball game. This course will give you a framework that you can use to talk to employees about personal hygiene issues.

Inventory Management: The Nuts and Bolts

No business can survive very long without an effective program of controls over the parts and materials that are used in producing or distributing goods and services of the firm. This course will teach you how to effectively manage these items, which are collectively referred to as inventory.

Making Training Stick

We have all participated in training courses or workshops. Some of these have been helpful and useful in our everyday lives and others have seemed redundant and a waste of time. How often have we cheered or grumbled at being asked to participate in a training day? The good news is that all training can be useful and applicable if the trainer keeps some simple tips in mind when developing and applying training. We all learn differently, but there are some truths about learning that can be applicable to most groups and can be tweaked to fit any training session. This course will help you identify ways to make your training stickier for your students.

Entrepreneurship 101

Wouldnt it be nice to be your own boss, work on your own schedule, and make money doing something that youre passionate about? Millions of people around the world are living that dream and running their own business. You can, too, with this introductory entrepreneurship course.

Employee Recognition: Appreciating Your Workforce

This course aims to show you the value of having an employee recognition program at your workplace. Along the way it will also give you the tools to create one of your own that you can apply in your own company with beneficial results for all.

Coaching and Mentoring

Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. Its about being a guide, offering wisdom and advice when it is needed. This course will cover both of these essential skills.

Code of Conduct: Setting the Tone for Your Workplace

In the work-world not everything is clear cut. When dealing with many people, they can all have many ideas about what is appropriate conduct and what isnt. This course will take the guesswork out of appropriate conduct by showing how a code of conduct is a required tool for any workplace.

Digital Citizenship

This course is important because online interactions and transactions are replacing real world ones. Regrettably, digital use can become misuse and abuse, often without the responsible person realizing it. Citizens of the digital world must learn and accept their responsibilities to themselves and to others.

English as a Second Language

This course is important because good communications are vital to building good relationships. Clear messaging will prevent misunderstandings, and improve your ability to accomplish your goals. In the workplace, you will be better able to gain support, defuse tension, avoid negativity, and improve productivity.

Personal Brand: Maximizing Personal Impact

Abigail Van Buren, the writer of Dear Abby, once said, There are two kinds of people: those who come into a room with the attitude, Here I am! and those who have the attitude, There you are! This course is an exploration about the type of impact we want to have in life and work.