The ABC’s Of Supervising Others
Congratulations: youve just been promoted to team supervisor! Has the panic set in yet? Dont worry! This course will teach you all the skills that you need to be successful in your new role.
Motivation Training: Motivating Your Workforce
ts no secret that employees who feel valued and recognized are more motivated, responsible, and productive. This course will help you create a more dynamic, loyal, and energized workplace.
Tough Topic: Talking to Employees about Personal Hygiene
As a manager, youre probably used to dealing with tough situations: employees who insist on being late, team members who miss deadlines, and staff members who cant get along. But conversations about an employees personal appearance are a whole different ball game. This course will give you a framework that you can use to talk to employees about personal hygiene issues.
Accounting Skills for New Supervisors
Many of us flinch when we hear terms like depreciation, cash flow, balance sheet, and (worst of all!) budgets. However, these are all important concepts to understand if you’re going to succeed in business, particularly as a manager. This course will help you get started in the accounting world.
Employee Recognition: Appreciating Your Workforce
This course aims to show you the value of having an employee recognition program at your workplace. Along the way it will also give you the tools to create one of your own that you can apply in your own company with beneficial results for all.
Orientation Handbook: Getting Employees Off to a Good Start
Performance management begins with an orientation to the organization and the job, and continues on a daily basis as employees are trained and coached. This course will show you how to engage people from the moment they are hired, give them what they need to feel welcome, and let them impress you with what they bring to your company.
Managing Pressure and Maintaining Balance
When things are extremely busy at work and you have your hands full with many tasks, having skills you can draw on are essential for peace of mind and growth. This course will give you ways to manage the pressure and maintain balance in your life.
Hiring for Success: Behavioral Interviewing Techniques
The interviewing process sounds easy enough: you arrange for a conversation with potential candidates and then select the best person for a particular position. However, we all know that it isnt really that simple. This course will give you the skills and tools to hire successful candidates.
Working with the Media: Creating a Positive Working Relationship
This course is going to help you develop the skills to deliver a smooth interview as either a citizen or a professional spokesperson. You are also going to learn about vehicles for conveying ideas such as press releases and media packages. You are also going to consider the types of relationships that you can develop with the media.
Women and Leadership: Owning Your Strengths and Skills
More and more women are gradually making their way into positions of power in the workplace. Taking this course will empower you to more fully explore your virtues as a potential leader while looking at various examples of powerful women, and conducting exercises to enhance your skills.
Effective Planning and Scheduling
Creating an accurate schedule is more of an art than a science. However, there are some tools and techniques that you can use to be as precise as possible. This course will introduce you to the most commonly used tools and show you how to apply them to everyday scenarios. We recommend that you complete Intermediate Project Management before beginning this course.
Delegation: The Art Of Delegating Effectively
Effective delegation is one of the most valuable skills you can master. It reduces your workload while developing employee skills and preparing them for advancement. This course will explore the delegation process and give you the skills you need to start delegating effectively.
Business Leadership: Becoming Management Material
At its core, leadership means setting goals, lighting a path, and persuading others to follow. This course will show you how leaders can get their message out in a way that inspires, make the most of their limited time, and build roads to precious resources.
Beyond Workplace Politics: Using Social and Emotional Competencies
This elearning version of Beyond Workplace Politics: Using Social and Emotional Competencies will allow you to use Social and Emotional Competencies to lessen the impact of workplace politics in your career.
Conflict Resolution: Dealing With Difficult People
Sometimes it seems like the world is full of difficult people. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and interact with someone. This course will give you practical tools to deal with difficult people.
Workplace Ergonomics: Injury Prevention Through Ergonomics
Everyday activities like reaching to get supplies off of a shelf, sitting in front of a computer for hours, and moving heavy products around the shop can all take a toll on our bodies. This course will teach you how to make your environment as ergonomic as possible in order to make daily tasks easier on your body and mind.
Survival Skills for the New Trainer
Few people choose training and development while they are still in school, and yet there are talented and knowledgeable trainers working in every industry. If you are thinking about becoming a trainer, or have started doing some training already and want to know more about what will help you to become an excellent trainer, this course will help you start your journey.
NLP Tools for Real Life
Neuro linguistic programming (NLP for short) is all about bringing your unconscious thoughts to the surface so that you can have real choice over how you interact with and respond to the world. Once you have completed Introduction to Neuro Linguistic Programming, take this course and learn how you can do more with NLP.
Managing Difficult Conversation
Whether its asking about a sensitive subject, telling someone they have broccoli in their teeth, or confronting a co-worker about their rude behavior, we all face difficult conversations from time to time. This course will give you a framework that you can use to help you work through tough situations.
Each day, we communicate with others through our spoken words, body language, and written communication. This course can show you how to make sure youre sending the right message.
Business Writing That Works
Writing is just like any other skill: you need to learn, practice, and work at it to get good at it. This course will give you the basic tools you need to become a better writer.
Bullying in the Workplace
Bullying is called the silent epidemic. Although half of workers have experienced or witnessed bullying, policies and laws dealing with it are far less prevalent. This course will give you the tools to deal with workplace bullying.
Building Better Teams
Teams are an important building block of successful organizations. Is your team motivated? Do you work well together to solve problems and get things done? Do you have a process for managing issues? This course can help you say Yes! to all of those questions and build a better team.
Body Language: Reading Body Language as a Sales Tool
Body language can make or break our efforts to establish long, trusting relationships. Our body language can help to reinforce and add credibility to what we say, or it can contradict our words. This course can help you make sure your body language is sending the right message.
Anger Management: Understanding Anger
Anger is a universal experience. Managing anger productively is something that few individuals, organizations, and societies do well, even though its an important component of being successful. This course will give you some ways to manage your anger as well as angry people.
Workplace Violence: How to Manage Anger and Violence in the Workplace
Every organization must do whatever it can to prevent, identify, and mitigate workplace violence. This comprehensive course includes everything that you need to get started.
Personal Brand: Maximizing Personal Impact
Abigail Van Buren, the writer of Dear Abby, once said, There are two kinds of people: those who come into a room with the attitude, Here I am! and those who have the attitude, There you are! This course is an exploration about the type of impact we want to have in life and work.
The knowledge held by an organizations employees is sometimes its most valuable asset. Therefore, it should be stored, protected, and managed like any other resource. This course will introduce you to knowledge management tips, techniques, and processes.
Basic Business Management: Boot Camp for Business Owners
Owning a business requires a vision balanced with attention to detail. You need to be a generalist who understands the multiple aspects of running a business, as well as the ability to step back and see the big picture and to reach into the future. This course will give you the basic business management skills that you need for success.
Business Process Management
Business process management helps organizations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized. This course will introduce you to business process management, which can help your organization successfully perform these activities.
Lean Process Improvement
From Benjamin Franklins early ideas, to Henry Fords work in the 1920s and the Toyoda precepts in the 1930s, to Jeffery Likers publication of The Toyota Way in 2004, Lean processes have evolved from a simple concept to a set of widely used best practices. This course will introduce you to the most common Lean tools.
Performance Management: Managing Employee Performance
Inspiring someone to be their best is no easy task. How do you manage for optimum performance? How do you create a motivating environment that encourages people to go beyond their best? This course will give you some of those skills.
Budgets and Managing Money
We all play a role in our organizations financial health, whether we realize it or not. This course will give you the skills that you need to speak knowledgeably about budgets and managing money, and to contribute to the bottom line. We recommend that you complete Accounting Skills for New Supervisors before beginning this course.
The sales industry keeps evolving, and that means you need to keep growing too! Todays successful salespeople focus on personal efficiency, delivering more to existing customers, and customer-focused selling. You can learn these skills with this course.
Building Relationships for Success in Sales
More than ever, people are looking to connect with others and build relationships. In order to be successful as a salesperson, you must know how to create an experience that will help you connect with your customers. This course will help you build relationships for success in sales.
Marketing for Small Business
Marketing is about getting your business known and building your position within the marketplace. This course will show you how small businesses can leverage traditional marketing tools to grow their presence, increase results, and meet business goals.
Emotional intelligence, also called EQ, is the ability to be aware of and manage emotions and relationships. This course will help you develop your emotional intelligence to give you that extra edge in building relationships and connecting with others.
Change Management: Change and How To Deal With It
Some people enjoy the opportunities and excitement that change brings. Others, however, have a harder time adapting. To complicate matters, our feelings often depend on the situation. This course will teach you how to manage change in a positive way.
A good strategic plan describes what the owners want the business to do and how to get there. This course will help you identify all the pieces of a strategic plan and how to put them together to create something meaningful.
Conducting Effective Performance Reviews
Performance reviews are an essential component of employee development. After all, how will employees be able to meet their goals if they dont know what those goals are? This course will help you set up and execute a performance management process.
Public Relations Boot Camp
Public relations has changed with the evolution of computers and the speed with which information can spread. However, the need for public relations to be clear, concise, and accurate while being completely appropriate for the situation has not changed.
Network for Success
Business networking is an effective and efficient way for business people to connect, develop meaningful relationships, and grow their businesses. This course will give you the skills that you need to network with others.
People around the world are experiencing job burnout and stress in epidemic proportions. Many people feel that the demands of the workplace, combined with the demands of home, have become too much to handle. This course will give you some stress management techniques that you can apply right away.
Business Succession Planning: Developing and Maintaining a Succession Plan
Change is a hallmark of today’s business world, especially in terms of the workforce. Succession planning can help you make the most of that change by ensuring that when someone leaves, there is someone ready to take their place.
Conflict Resolution: Getting along in the workplace
Conflict is a necessary part of our personal growth and development. It only becomes an issue when the people involved cannot work through it. When this happens, negative energy can result, causing hurt feelings and damaged relationships. This course will teach you how to resolve conflict and gain positive results.
Creating a Top-Nitch Talent Management Program
Having the right people in place at the right time is a key aspect to continued growth, success, and stability. This course will provide you with what it takes to have the right people ready.
Giving Effective Feedback
Feedback is an essential element for our growth and development. This course will help participants learn why the way we deliver is feedback is important, how to deliver a message so that people accept it and make changes that may be needed, and how to accept feedback that we are offered.
Building Your Self Esteem and Assertiveness Skills
Ayn Rand once said, The man who does not value himself, cannot value anything or anyone. This course will give you some techniques that can dramatically change how you feel about yourself and how you approach the world.
Intermediate project Management
Project management is not just for certain industries or job titles. Most of us are expected to complete assignments that are not a usual part of our job and to get the job done well, within a budget, and on time. This course will share some project management techniques that can help you achieve your goals. We recommend that you complete Project Management Fundamentals before beginning this course.
Measuring Training Results
Think back to the last training program that you conducted or attended. What did you learn from that course? How did you (or your students) apply the new skills back in the workplace? Can you tie those results directly back to the training program?
We all have things we want in life. This course will show you how to take the things that you dream about and wish for, and turn them into reality.
Training with Visual Storytelling
The National Center for Biotechnology Information estimates that the average humans attention span is about eight seconds. Thats a drop of 33% over the past 15 years. For trainers and public speakers, this means that we have less time than ever to catch our audiences attention, get them engaged, and ensure that they retain the information being shared.
Creating Successful Staff Retreats
Creating Successful Staff Retreats brings you full circle from a consideration of retreats that youve attended, or heard of, right through setting the groundwork of a retreat on your own. Those initial steps are then followed by a deeper look at what you need to do to actually run the retreat, evaluate it and continue the message afterwards.
Developing a Lunch and Learn Program
A Lunch and Learn Program fills a special niche in the workplace, beyond the role of regular staff training. These programs are for personal development and must be voluntary to really meet the definition of a Lunch and Learn. This course will help you to discover what a Lunch and Learn Program truly is, the types of topics, how to create and run a program, and then how to evaluate one.
Continuous Improvement with Lean
This course is an ideal choice if youre ready to take your Lean knowledge to the next step. In it, we will explore what continuous improvement is all about and how Lean methodology can help get you there.
Creating a Positive Work Environment
This course will help you develop your conversational leadership skills by focusing on meaningful conversations and communication. You will also learn about the World Caf model, which you can use to foster input and conversation for any problem at hand.
Diversity Training: Celebrating Diversity in the Workplace
More than ever, a workplace is a diverse collection of people proud of who they are. This course will give you ways to lead these diverse individuals and help them work as a team.
Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. This course focuses on active listening, which encompasses the best of communication.
Workplace Health and Safety: The Supervisor’s Role and Responsibilities
If you fill a supervisory role in the workplace, you are going to benefit in several ways from taking this eLearning course. You will gain provide an understanding of your role in organizational health and safety. The course will also help you consider the requirements of due diligence, the rights of workers, supervisor and worker health and safety requirements, employee competency, and the role of Health and Safety Committees. You are also going to learn about your roles in hazard identification and control, accident reporting and investigation and the importance of communicating health and safety information.
Workplace Success: Eight Key Skills You’ll Need
This elearning version of Workplace Success: Seven Key Skills Youll Need will enable you to identify the key skills that are critical for a positive impact on your career. Being able to identify these skills is going to allow you to see which ones you possess, which ones you should develop, and how they help in the workplace.
Have you heard the saying, If you do what you’ve always done, you’ll get what you’ve always gotten? Appreciative Inquiry offers us a new, exciting way to solve problems and improve the places where we live, work, and play.
Developing a Safety Procedures Manual
Its all well and good to have a workplace safety plan but once its created how do you communicate that plan to the workforce? Simple. You take that safety plan and use it to develop a safety procedures manual. The manual allows staff to simply follow the procedures when required. This course guides you along the path to creating a comprehensive safety procedures manual. On this journey you will touch upon safety procedures basics, flowcharts, gathering information, procedure writing and fine-tuning, and procedures building.
Purchasing and Procurement Basics
Not that long ago, purchasing and procurement focused on a rights-based theory: acquiring the right product of the right quality, in the right quantity, from the right source, at the right time, and at the right price. Today, purchasing and procurement has evolved beyond this theory to include many supply chain functions, with a focus on building strong, collaborative relationships within and outside the organization.
Encouraging Sustainability and Social Responsibility in Business
Todays leading businesses realize that there is more to their bottom line than financial success. Thriving businesses also ensure that the people and environment in the areas that they operate benefit from their presence. Corporate social responsibility programs and sustainability practices can help build true profitability that incorporates all of these elements.
Developing Your Executive Presence
Think of an executive you admire. Chances are you admire them because of the figure they cut across the corporate and financial world. But that figure does not come about by mere chance, it is the product of hard work, experience, and cleverly crafted insight into what makes a good executive presence. You can avail yourself of a hint of those skills with this informative, enlightening, and engaging eLearning educational extravaganza. Enjoy.
Time Management: Get Organized for Peak Performance
Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. This course will give you some ways to get organized and make the most of your time.
The Professional Supervisor
Great leaders know that you must keep learning in order to be successful, especially if you are in a new role. This course will help you take your supervisory skills to a higher level.
It can be hard to know where to find good information that you can trust. This course will teach you how to research any topic using a number of different tools.
Onboarding: The Essential Rules for a Successful Onboarding Program
Did you know that most employees decide to leave a job within their first 18 months with an organization? You can greatly increase the likelihood that a new employee will stay with you by implementing a well-designed onboarding program that will guide the employee through their first months with the company.
Meeting Management: The Art of Making Meetings Work
Meetings come in all shapes and sizes, from major conventions to a quick huddle in an office hallway. This course will give you the skills to lead an effective meeting of any size.
Introduction to Neuro Linguistic Programming
In order to achieve results, you must master the art of bringing your unconscious thoughts to the surface. This course will give you the skills to do just that through neuro linguistic programming.
Writing a Business Plan
A business plan will help your business get started on the right track, stay focused on priorities, and move forward. This course is designed for business owners and entrepreneurs who are ready to create a business plan.
With its focus on asking rather than telling, and listening to build consensus, facilitation is the new leadership ideal. This course will introduce you to this core competency and give you practical ways to apply it in the workplace.
Generation Gap: Closing the Gap in the Workplace
There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course examines the history and reality of the generation gap.
Viable organizations need to be ready for emergencies because they are a fact of doing business. This course will show you how to create a crisis management plan that will help your business prevent, respond to, and recover from all types of crises.
Creating a Workplace Wellness Program
With increasing costs of health care, a shrinking workforce, and aging workers, a savvy workplace understands the value in supporting workers to improve their conditioning and to live a fitter lifestyle. This course will give you a framework to build a program from scratch and ways to enhance existing programs.
Creating a Dynamite Job portfolio
The job market continues to change, as does the way we look for work. This course examines the value of presenting yourself as a complete package by using a resume as an introduction to an employer and backing it up with a portfolio presented at the interview. We recommend that you complete Getting Your Job Search Started before beginning this course.
Conquering Your Fear of Speaking in Public
Do you get nervous when presenting at company meetings? Do you find it hard to make conversation at social events? Do you lock up in awkward social situations? If so, this course can help you conquer your nerves and speak confidently in public.
Disability Awareness: Working with People with Disabilities
People with disabilities represent a significant and largely underutilized resource for businesses. This course will give you tools and tips for creating a diverse workplace and making the most of what employees have to offer.
Public Speaking: Presentation Survival School
A great presenter has two notable qualities: appropriate skills and personal confidence. This course will help you master the skills that will make you a better speaker. From there, youll develop the confidence that you need to become a great presenter.
Employee Dispute Resolution: Mediation through Peer Review
Have you ever been in a workplace situation where a supervisor has made a decision that you didnt agree with? Did you wish that you could ask someone else what they thought of the decision and whether they would have done the same thing? The peer review process offers employees just that chance.
Writing Reports and Proposals
Reports and proposals come in a variety of formats. All formats, however, rely on good writing skills and a solid framework. We recommend that you complete Business Writing That Works before beginning this course.
Call Center Training: Sales and Customer Service training for Call Center Agents
Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. With the right training, call center agents can be an excellent asset in your organizations sales process.
Developing a High Durability Organization
High Reliability Organizations (HROs) are aware of their situations, they take stock of things and take the best approach to deal with trouble before it happens and afterwards as well. This course explores the principles of high reliability, looks at real examples of HROs, and probes the Deepwater Horizon oil rig disaster to help showcase the principles.
Process Improvement with Gap Analysis
Gap analysis is a useful tool to improve processes in an organization or business. It will help you reveal and bridge process gaps. Gap analysis can be used in various facets of a business and in many ways to get to the desired end result.
Getting Stuff Done: Personal Development Boot Camp
Like any other personal challenge, time management requires a customized system that works for you. This course will give you a number of organizational tools and techniques to consider. At the end of the course, you will have a personal productivity plan that you can apply right away.
Workplace Harassment: What It Is and What To Do About It
Workplace harassment costs businesses hundreds of millions of dollars every year. The cost to employees physical and mental well-being is harder to count. This course will show you how to be proactive in preventing harassment and handle it when it does occur.
Managing Across Cultures
The world is getting smaller and smaller with the increasing influence of the Internet, widespread travel, and multinational corporations. Along with this shrinking of the globe comes an influx of diverse cultures into the office setting. To make this transition a positive one its vital to have the skills to understand and welcome several cultures. This course takes a look at how best to smoothly blend employees from several cultures into a cohesive workforce.
Business Ethics for the Office
What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This course will help you define your ethical framework to make solving ethical dilemmas easier.
Organizations who promote accountability are more successful and more productive. This course gives workplace leaders techniques for promoting accountability in their organization, starting with themselves.
Logistics and Supply Chain Management
Logistics and Supply Chain Management are arguably the lifeblood of any industry. If you cant make your products and cant get them to your customers then failure is guaranteed. If you dont want to find your business in this predicament its a good idea to secure training on this pivotal topic to have a good grasp on success. This cover gives a broad overview of logistics and supply chain management and the tools you will need.
Leadership Skills for Supervisors: Communication, Coaching and Conflict
There are three fundamental skill areas that all leaders need to master: communication, coaching, and conflict. This introductory workshop will give you basic skills in all three areas.
Human Resource Training: HR for the Non-HR Manager
In todays fast-moving world, many managers and supervisors are expected to deal with human resource issues. They may be asked to take part in developing job descriptions, take part in interviews, or take responsibility for discipline. This course will introduce those managers to human resource concepts.
Team Building: Developing High Performance Teams
Your success as a manager is heavily influenced by how well your team operates and what kind of results they achieve. This course will give you some ways to develop a high-performing team and get the results youre looking for.
Negotiating for Results
Whether youre negotiating a big deal with lots of money on the table or trying to get your child to agree to a reasonable bedtime, the principles are the same. This course will give you the skills that you need to become a successful negotiator.
Advanced Project Management
It’s easy to forget the “manager” part of your “project manager” title amongst all the activity during a project. However, it is crucial that you hone your management skills as they are an important part of your success as a project manager. There are also some advanced project management techniques that you can master to bring your projects to the next level.
Inventory Management: The Nuts and Bolts
No business can survive very long without an effective program of controls over the parts and materials that are used in producing or distributing goods and services of the firm. This course will teach you how to effectively manage these items, which are collectively referred to as inventory.
Safety in the Workplace
Workplace accidents and injuries cost corporations millions of dollars and thousands of hours lost every year. This course will show you how to create a safety culture in your organization and protect your employees.
Making Training Stick
We have all participated in training courses or workshops. Some of these have been helpful and useful in our everyday lives and others have seemed redundant and a waste of time. How often have we cheered or grumbled at being asked to participate in a training day? The good news is that all training can be useful and applicable if the trainer keeps some simple tips in mind when developing and applying training. We all learn differently, but there are some truths about learning that can be applicable to most groups and can be tweaked to fit any training session. This course will help you identify ways to make your training stickier for your students.
Managing the Virtual Workplace
Virtual workers and virtual teams are an essential part of todays workforce. More than ever, people are using technology to work anywhere, anytime. As a manager, its important to understand how these new tools change your role and the people that you work with.
Skills for Administrative Assistant
Being an administrative assistant often means wearing many hats. This course will give you key skills that will help you fulfill all of those responsibilities in a timely, efficient manner.
Prospecting for Leads Like a Pro
Sales is a constant cycle. In order to make sales in the coming weeks and months, you need to start planting the seeds today. Understanding how to identify and manage prospects is a key part of your sales success.
Coaching and Mentoring
Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. Its about being a guide, offering wisdom and advice when it is needed. This course will cover both of these essential skills.
English as a Second Language
This course is important because good communications are vital to building good relationships. Clear messaging will prevent misunderstandings, and improve your ability to accomplish your goals. In the workplace, you will be better able to gain support, defuse tension, avoid negativity, and improve productivity.
This course will help you develop your conversational leadership skills by focusing on meaningful conversations and communication. You will also learn about the World Caf model, which you can use to foster input and conversation for any problem at hand.